Welcome to the Wakefield District Families Information Service website. 

This website has been developed to provide information and signposting for all issues affecting children, families and young people.

The Wakefield District Families Information Service (FIS) aims to provide comprehensive, accurate, up to date information on childcare and other local services and support for parents of children and young people up to 20 years old. 

The FIS is able to provide families with information on a wide range of subjects such as parenting and relationships, childcare, physical and mental health, sports, play and recreational opportunities, support services for young people, and much more.

The FIS also provides an information service that can directly support parents as well as referring them to services and information available at a national level through websites, helplines and printed materials.

Our Aims

• To support parents and carers to access services, facilities or publications that will support them or their children.
• To reach out to those families who may be at a disadvantage and overcome barriers to access.

FIS Policies

Copies of the FIS policies for Equal Opportunities, Confidentiality and Impartiality can be viewed in Related Downloads.

Comments and Compliments

The FIS welcomes comments from users of our service and visitors to this website.  We actively encourage feedback on all aspects of your experience of using our service.  As part of our quality assurance we closely monitor customer feedback which we use to help identify potential areas for service improvement.  If you would like to provide us with feedback you can use the Online Enquiry / Feedback Form (on Contact Us page), phone the Information Team on 0800 587 8042, fax us on 01924 306262, email us at fis@wakefield.gov.uk, text 07624 809247 or write to us at the address on the Contact Us page.

The following are a selection of comments received recently from users of our service through an evaluation form:-

"Stephanie who dealt with me was fantastic.  Called and returned my emails very quickly.  I will be in touch again if I need any more help" 19/08/10

"Thank you very much.  You were very helpful" 17/08/10

"The information was clear to use and very informative.  Many thanks to your staff" 17/08/10

"You provide an excellent service, keep up the good work" 22/06/10

"At a time when my childcare arrangements collapsed and my job was on the line, I was very grateful with the one stop efficient service which saved me a lot of work researching options" 14/06/10

"Very helpful and friendly advisors as the type of childcare I required was difficult to find myself (required ad hoc childcare).  Thank you for your help" 19/05/10

"Thank you for being there!" 19/04/10

Complaints

We hope to settle any complaints quickly and informally. In the first instance any complaints should be made to the FIS Manager using any of the contact methods outlined in the Contact Us section.  If you are unhappy with your response, a complaint can be made to the Family Services Complaints Team by calling 01924 302840 or emailing familyservicescomplaints@wakefield.gov.uk.